Click below for Troubleshooting and Common Questions:
The Artisul North America Support will be closed during Thanksgiving Nov 23 – 26.
Please visit our Online Help Desk or leave us a message and we will get back to you as soon as we can.
Thank you and Happy Thanksgiving.
1 (855) 955-4949
Monday – Friday except Holidays
10:30am – 3:30pm (PST)
Hours: Monday—Friday: 9:30AM–6:00PM
Hours: Monday- Friday 10am – 7pm
Support performed by Kan Tsang New Technology Development
Tel.:+971 4 804 1888
Fax: +971 4 883 4079
Support performed by Genius Computer Technology Ltd.
Fon: +49 (0) 9832 / 706 814
Fax: +49 (0) 9832 / 706 818
Support performed by: Novel-Tech GmbH
Care and Maintenance
Keep the display and pen tip clean, the excessive dust and particles may cause the display surface scratched and worn.
Mode of maintenance
Remove cable and turn off power before cleaning.
Use a soft cloth to wipe gently the display surface and casing.
Damp slightly a soft cloth or use mild detergent diluted, wipe the display surface with cloth wrung, then wipe with a dry cloth.
1. Do not wipe too hard to avoid scratching the display surface.
2. Do not use water or detergent to clean products directly, the inner electronic parts will fail if exposed to liquids.
North America warranty: http://us-shop.artisul.com/warranty-policy/
Artisul LCD Display Pixel Guidelines
Each Pixel is made up of a red, green and blue sub-pixel. When a sub-pixel is fixed in an unchanging state, the visible result is a tiny black, white or colored spot that appears on the screen. There are generally two types of sub-pixel defects namely bright and dark sub-pixel defects. A sub-pixel defect is also referred to as a dot defect.
Bright Sub-Pixel Defects: A sub-pixel remains permanently lit, resulting in a white or colored dot on a black background.
Dark Sub-Pixel Defects: A sub-pixel remains permanently unlit, resulting in a black or colored dot on a white background.
During LCD manufacturing process, it is not uncommon for one or more sub-pixels to become fixed in an unchanging state. A display with a 1 to 5 fixed sub-pixel is considered normal and within industry standards.