Help Center

Click below for Troubleshooting and Common Questions:

 Our documentation where you may find answer your questions.
Tutorial - Set up
Online Help Desk for set up/ tutorials and more.
All our documentation can be found here.
E-mail Support
Recommended email support for fastest Response.
Monday – Friday except holidays
Phone Support

Artisul Japanese support performed by Ashiter.Co

E-mail Support
Phone Support
Hours: Monday—Friday: 9:30AM–6:00PM
E-mail Support
Phone Support

Support performed by Mital

E-mail Support
Phone Support
(852) 234-28254
Hours: Monday- Friday 10am – 7pm

Support performed by Kan Tsang New Technology Development

Help Desk
Online Help Desk:
E-mail Support
Phone Support
Daily 10:30 19:30
Phone:+66 2 641 0843-4  / +66 2 642 1258-9
Chat: Line@ ID : @macrocare 

Support Service provided by Macrocare

E-mail Support
Phone Support
Tel.:+971 4 804 1888
Fax: +971 4 883 4079
Support performed by Genius Computer Technology Ltd
E-mail Support
Phone Support
Fon: +49 (0) 9832 / 706 814
Fax: +49 (0) 9832 / 706 818

Support performed by: Novel-Tech GmbH

E-mail Support
Phone Support
Hours: Monday—Friday: 9:30AM–6:00PM

Care and Maintenance

  • Routine maintenance

    Keep the display and pen tip clean, the excessive dust and particles may cause the display surface scratched and worn.

  • Mode of maintenance

    Remove cable and turn off power before cleaning.
    Use a soft cloth to wipe gently the display surface and casing.

  • Stubborn dirt

    Damp slightly a soft cloth or use mild detergent diluted, wipe the display surface with cloth wrung, then wipe with a dry cloth.

1. Do not wipe too hard to avoid scratching the display surface.
2. Do not use water or detergent to clean products directly, the inner electronic parts will fail if exposed to liquids.

For Setup Tutorials please visit:

To Register for Warranty please “click here

North America Warranty Policy:

Artisul LCD Display Pixel Guidelines

Each Pixel is made up of a red, green and blue sub-pixel. When a sub-pixel is fixed in an unchanging state, the visible result is a tiny black, white or colored spot that appears on the screen. There are generally two types of sub-pixel defects namely bright and dark sub-pixel defects. A sub-pixel defect is also referred to as a dot defect.

Bright Sub-Pixel Defects: A sub-pixel remains permanently lit, resulting in a white or colored dot on a black background.

Dark Sub-Pixel Defects: A sub-pixel remains permanently unlit, resulting in a black or colored dot on a white background.

During LCD manufacturing process, it is not uncommon for one or more sub-pixels to become fixed in an unchanging state. A display with a 1 to 5 fixed sub-pixel is considered normal and within industry standards.

For all US, Canada and Mexcio purchases: “Click here

For all other areas, please contact your place of purchase.

Thank you

©2019 Artisul by UC-Logic


Log in with your credentials


Forgot your details?


Create Account