Returns & Warranty

Thank you for choosing ARTISUL by UC-LOGIC Corp.
Please read the Returns & warranty information below fully for your own ownership rights.

Returns

You have 30 days (from date of purchase) to request a return/refund. You need to request a return in 7 calendar days past the maximum estimated delivery date OR 30 days from the order date, whichever is later. That is to say, you will have at least 7 days to request a return if there's a product quality problem.

Limited warranty

The Product are warranted to be free from defects in material and workmanship during 12 months product warranty period, from the date purchase as evidenced by copy of invoice (proof of purchase).

The Warranty only covers the UPen and Drawing Tablet, and not for accessories like pen tips or pen case or cable etc. If the Product fails during normal and proper use within the Warranty Period, ARTISUL will repair or replace the defective parts of the Product, or the Product itself, with new or reconditioned parts or products that are functionally equivalent or superior to those originally supplied. This Warranty applies only if the Product was newly manufactured on the Date of Purchase and not sold as used,refurbished or manufacturing seconds. Please keep the original purchase invoice and the warranty card for future service request. This Warranty does not include failure caused by improper installation, operation, cleaning or maintenance, accident, damage, misuse, abuse, non-ARTISUL modifications to the product, any software programs, normal wear and tear or any other event, act, default or omission outside ARTISUL'control. If the Product is under Warranty, You hereby agree to transfer the ownership of replaced defective parts and such parts shall automatically become the property of ARTISUL.

Exclusions from this limited Warranty Service ARTISUL does not warrant uninterrupted or error-free operation of this Product.The warranty only covers technical hardware issues during the warranty period and in normal use conditions. It does not apply to software issues or customer induced damages or circumstances such as but not limited to: (a)The Product has been tampered with, repaired and/or modified by non-authorized personnel; (b)The serial number of the Product, components or accessories has been altered, can celled or removed; (c) Obsolescence; (d)Damage(accidental or otherwise) to the Product that does not impact the Product's operation and functions, such as without limitation to rust, change in color, texture or finish,wear and tear, and gradual deterioration; (e) Damage to the Product caused by war, terrorism, fire, accident, natural disaster, intentional or accidental misuse, abuse, neglect or improper maintenance, and use under abnormal conditions; (f) Damage to the Product caused by improper installation, improper connection or malfunction of a peripheral device such as printer, optical drive, network card,or USB device,etc.; (g) Damage to the Product caused by an external electrical fault or any accident; (h) Damage to the Product resulting from use outside of the operation, storage parameters, or environment detailed in the User's Manual; (i) Unstability of or damage to the Product caused by contamination with hazardous substances, diseases, vermin, or radiation; (j) Fraud, theft, unexplained disappearance, or willful act.

You are entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Our hardware products come with one (1) year warranty given by UC LogicCorp. For RMA returns please contact your place of purchase for instructions, with product details, serial number, and proof of purchase. You may be required to return the hardware product to the address provided to you at the time, in which case such return will be at your own cost.

Should you have any questions please contact us service@artisul.com